Privacy Policy

We take your privacy personally. When you trust us with your passport details or travel plans, we don't take that lightly. This policy explains what data we need, why we need it, and—most importantly—how we make sure it stays yours and nobody else's.

Updated May 11, 2026

The data we handle

To analyze your visa chances and book your travel, we need some basics: your name, email, and travel history. If you're using our AI document analyzer, you'll also be uploading travel-related documents like bank statements or passport copies.

The 24-Hour Deletion Rule

Any sensitive documents you upload for AI analysis are processed securely and then automatically deleted from our servers within 24 hours. We don't store your bank statements or passports indefinitely.

Encrypted Storage

Everything else, like your prediction results or reservation details, is stored using industry-standard AES-256 encryption. Only authorized systems can access this data.

Sharing only what's necessary

We aren't in the business of selling your data. We only share information with partners who help us run GetDocuTrip:

  • Travel Partners: When you book a flight or hotel, we share your details with the airline or hotel provider so they can issue your ticket.
  • Payment Processors: We use secure providers like Stripe or Polar to handle payments. They never share your full credit card number with us.
  • AI Engine Partners: We use advanced AI models to analyze data, but we anonymize personal details before sending them for processing whenever possible.

Global Standards & Compliance

We built our privacy framework to meet the highest international standards. Whether you are in Jakarta, New York, or Berlin, you are protected:

GDPR (EU/UK)

Full compliance with European data protection rights.

US Privacy (CCPA)

Meeting strict California and US federal standards.

UU PDP (Indonesia)

Aligning with Indonesia's Personal Data Protection Law.

You stay in control

You have the right to see what we know about you, fix any mistakes, or tell us to delete everything. If you decide to leave GetDocuTrip and delete your account, we wipe your personal data from our active databases immediately.

Note: Some data may be kept briefly in secure backups or as required by financial laws (like payment receipts) before being permanently erased.

Privacy is a conversation

If you have any questions about how we handle your specific data, or if you want to exercise your rights under GDPR or UU PDP, our privacy team is ready to help.

Contact Privacy Team